Customer Support Engineer

We are looking for an enthusiastic, pro-active person to join our Customer Support Team to work predominantly with our latest product Radius Studio, a spatial processing, analysis and compliance engine that makes comprehensive use of the Oracle technology stack. The solution provides a data certification platform delivered in a J2EE architecture that ensures the quality and consistency of spatial data.
You will have a sound experience of Customer Support with a good Unix skills, and experience of some or all of the following:

• Oracle Database (Oracle Spatial experience would be an advantage)
• Supporting web and J2EE applications is desirable
• Java programming
• Geo-spatial Data

Due to the customer-facing nature of this position we expect you to have well-developed communication skills.   An ability to deliver presentations, training courses and write reports is essential.

Working as part of a team, your responsibilities will include:

• Responding to customer queries
• Investigating and resolving customer issues
• Testing new versions of software
• Reviewing user documentation and training courses
• Delivery of standard and bespoke training courses
• Preparation of tender responses and system specifications
• Installation and configuration of software at customer sites
• Trouble shooting
• Development of new demonstrations

Working as part of account teams on business development Applicants must be willing to travel outside of the UK and Europe and must hold a EU passport or current UK work permit.

Please e-mail cv's to recruitment@1spatial.com putting 'Customer Support Engineer' in the subject box.

No agency applications will be considered for this position.